Shipping policy
Last Updated : 20 September 2026
Thank you for shopping with us. This Shipping Policy explains how orders placed through our online store are processed and delivered.
Our store is powered by Shopify. Shopify provides the e-commerce platform through which customers can browse products, place orders and complete checkout. Shipping and delivery of products purchased from our store are our responsibility and may be carried out by us and/or our appointed shipping and logistics partners.
1. Shipping within India
We currently ship orders to serviceable locations within India.
Shipping availability may depend on the delivery address and the serviceability of the logistics partner available for that location.
If a particular location cannot be served, we may be unable to accept or fulfil the order for that address.
2. Order Processing
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Business days do not include Sundays or public holidays unless otherwise stated.
Orders may take longer to process during:
- Sales and promotional periods
- Festivals and public holidays
- Unexpected operational disruptions
- High-volume order periods
- Circumstances beyond our reasonable control
Once your order has been processed and handed over for shipment, you will receive shipping or tracking information where tracking is available.
3. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Depending on our current shipping configuration, we may offer:
- Standard shipping;
- Express shipping, where available;
- Free shipping above a specified order value; or
- Other shipping options displayed at checkout.
The shipping charge applicable to your order is the amount shown at checkout at the time the order is placed.
4. Estimated Delivery Time
Our estimated delivery time after dispatch is generally:
- Major cities/metros: approximately 2–5 business days
- Other locations: approximately 3–7 business days
- Remote or difficult-to-service locations: approximately 5–10 business days
These are estimates and are not guaranteed delivery dates.
Actual delivery time may vary depending on the destination, courier serviceability, weather, public holidays, transportation conditions, operational disruptions and other circumstances beyond our reasonable control.
5. Tracking
Where tracking is available, tracking details will generally be provided after the order has been dispatched.
Tracking information is provided by the relevant shipping or logistics provider. Delays in tracking updates may occasionally occur while the shipment is in transit.
6. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Name of recipient
- House/building number
- Street/locality
- City
- State
- PIN code
- Contact telephone number, where required
We are not responsible for delivery delays or failed delivery caused by an incorrect, incomplete or inaccurate address supplied by the customer.
If an order is returned to us because the delivery address was incorrect or because the shipment could not be delivered after reasonable delivery attempts, any re-shipment may be subject to additional shipping charges.
Any refund in such circumstances will be handled in accordance with our Return & Refund Policy and applicable law.
7. Delayed, Lost or Undelivered Shipments
If your order has not arrived within a reasonable period after the estimated delivery period, please contact us using the contact details provided below.
We may investigate the shipment with the relevant logistics provider.
Where a shipment is confirmed as lost, undelivered or otherwise affected by a logistics issue, we will determine the appropriate resolution, which may include re-shipment or refund, subject to the circumstances and applicable law.
8. Damaged, Leaking or Tampered Packages
Our products, including essential oils and diffuser oils, are packaged carefully before dispatch.
If your package arrives visibly damaged, leaking or tampered with, please:
- Take photographs or videos of the package before opening it, where reasonably possible;
- Take photographs/videos of the product and packaging;
- Contact us within 48 hours of delivery; and
- Provide your order number and the relevant photographs/videos.
We will review the issue and, where the issue is attributable to damage during delivery or another issue covered by our policy, provide an appropriate resolution such as replacement, re-shipment or refund, subject to product availability and applicable law.
The 48-hour reporting period is intended to help us investigate shipping-related issues promptly and does not limit any consumer rights that cannot legally be excluded.
9. Wrong or Missing Product
If you receive:
- A product different from the product ordered;
- An incorrect quantity; or
- A product that is missing from your order,
please contact us within 48 hours of delivery with your order number and supporting photographs/videos where applicable.
After verification, we may provide a replacement, send the missing item, or provide an appropriate refund, depending on the circumstances.
10. Cancellation Before Dispatch
A customer may request cancellation of an order before it has been dispatched.
Cancellation requests should be made as soon as possible.
Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure, where a return is permitted under our Return & Refund Policy.
Where Shopify's cancellation functionality is enabled for our store, cancellation requests may also be handled through the applicable Shopify order interface.
11. Cash on Delivery
If Cash on Delivery (COD) is offered, its availability, applicable charges and eligibility will be displayed at checkout.
COD may not be available for every location, order value or product.
We reserve the right to restrict COD where permitted by applicable law and our operational requirements.
12. International Shipping
Unless expressly stated on our website, we currently do not guarantee international shipping.
If international shipping is offered in the future, applicable shipping charges, delivery timelines, customs duties, import taxes and other charges will be communicated as applicable before or during checkout.
Customers may be responsible for customs duties, import taxes or other charges imposed by the destination country unless otherwise stated.
13. Shopify and Shipping
Our store uses Shopify to provide the e-commerce platform and checkout through which orders are placed.
Shipping rates and delivery options may be configured through Shopify's shipping and checkout functionality. However, Shopify is not the seller of our products and does not take responsibility for the physical delivery of products purchased from our store.
We remain responsible for fulfilling customer orders and handling shipping-related customer service, returns and refunds in accordance with our policies and applicable law.
14. Shipping Policy and Checkout
The shipping options and charges displayed to you at checkout are based on the shipping settings applicable to your order, including the delivery address, products in the cart and available shipping options.
Before placing your order, please review the shipping information displayed at checkout.
15. Contact Us
For questions regarding shipping, delivery or your order, please contact us:
Legal Business Name: Avani Aromatics
Brand Name: VOLATILE
Business Address: Avani Aromatics, A 612, Dreamcastle, Survey No. 241/A/A, Sheikh Wasti Lane 1, Wakad, Pune, Maharashtra - 411057, INDIA
Email: care@avaniaromatics.com
Phone: +91 9270223463
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, logistics partners, Shopify configuration, business practices or applicable legal requirements.
The updated version will be published on our website with the revised "Last Updated" date.